Notis ini diberikan menurut Akta Perlindungan Data Peribadi 2010 (“Akta”). Ia menerangkan data peribadi yang
MIKER PIZZA SDN BHD (No. Pendaftaran 202001035637 (139158-K)) (“Miker Pizza”, “kami”) kumpul melalui app dan laman web Miker Pizza, tujuan kami
menggunakannya, kepada siapa ia didedahkan, dan hak anda.
1. Data yang kami kumpul
Akaun: nama, alamat emel, nombor telefon, tarikh lahir, jantina, negeri, daerah dan avatar yang anda pilih.
Pesanan: item, cawangan, jenis pesanan (ambil sendiri atau penghantaran), nota, alamat dan pin lokasi penghantaran.
Bayaran: jumlah, kaedah dan nombor rujukan transaksi daripada BayarCash. Kami tidak menerima atau menyimpan kata laluan perbankan atau nombor kad anda.
Miker Pizza Wallet dan ganjaran: baki, top-up, bayaran, refund, kredit promosi dan mata loyalty.
Peranti: langganan notifikasi (jika anda membenarkannya), sama ada app dipasang di skrin utama, dan log teknikal asas untuk keselamatan.
Komunikasi: rekod mesej WhatsApp dan emel yang kami hantar tentang pesanan anda.
2. Tujuan
Memproses pesanan, bayaran, penghantaran, pembatalan dan refund.
Mengurus akaun, Miker Pizza Wallet, kredit promosi dan mata loyalty anda.
Menghantar kemas kini pesanan melalui WhatsApp, emel dan notifikasi app.
Khidmat pelanggan dan menjawab pertanyaan atau aduan.
Mencegah penipuan dan penyalahgunaan, contohnya memastikan kredit sambutan dituntut sekali sahaja bagi setiap orang dan peranti.
Menawarkan ganjaran seperti tawaran hari jadi, jika ada.
Mematuhi kewajipan undang-undang, perakaunan dan cukai.
Kami hanya menghantar mesej promosi jika anda bersetuju menerimanya, dan anda boleh berhenti pada bila-bila masa.
3. Wajib atau tidak
Maklumat akaun dalam bahagian 1 diperlukan untuk membuka akaun dan membuat pesanan. Tanpanya, kami tidak dapat
memproses pesanan anda. Notifikasi app adalah pilihan anda.
4. Pendedahan kepada pihak ketiga
Kami hanya berkongsi apa yang perlu untuk tujuan di atas, dengan:
Cawangan Miker Pizza yang menyediakan pesanan anda.
BayarCash (Web Impian Sdn. Bhd.), untuk memproses bayaran FPX.
Lalamove, untuk penghantaran: nama, nombor telefon, alamat dan pin lokasi anda.
Penyedia perkhidmatan WhatsApp, emel dan notifikasi yang kami guna untuk menghantar kemas kini pesanan.
Google Maps, untuk mencari alamat dan mengira jarak penghantaran.
Penyedia pelayan awan kami. Data anda disimpan di pelayan di Singapura.
Pihak berkuasa, apabila dikehendaki oleh undang-undang.
Kami tidak menjual data peribadi anda.
5. Pemindahan ke luar Malaysia
Sebahagian penyedia di atas memproses data di luar Malaysia, termasuk pelayan kami di Singapura. Kami hanya
menggunakan penyedia yang melindungi data anda dengan langkah keselamatan yang munasabah.
6. Tempoh simpanan
Kami menyimpan data anda selagi akaun anda aktif, dan selepas itu selama yang diperlukan oleh undang-undang,
contohnya rekod perakaunan dan transaksi. Data yang tidak lagi diperlukan akan dipadam atau dijadikan tanpa nama.
7. Keselamatan
Data dihantar melalui sambungan yang disulitkan (HTTPS). Akses dalam sistem dihadkan kepada kakitangan yang memerlukannya.
Kami merekod siapa yang membuat refund dan pelarasan wallet.
8. Hak anda
Meminta akses kepada data peribadi anda dan salinannya. Kami akan menjawab dalam tempoh 21 hari.
Membetulkan data yang tidak tepat. Kebanyakannya boleh dikemas kini sendiri di bahagian My Profile dalam app.
Menarik balik persetujuan atau menghadkan pemprosesan, termasuk berhenti menerima notifikasi atau mesej promosi.
Hak lain yang diberikan di bawah Akta.
Menarik balik persetujuan untuk data yang wajib (bahagian 3) bermakna kami tidak lagi dapat mengendalikan akaun anda.
9. Hubungi kami
Pengguna data: MIKER PIZZA SDN BHD (No. Pendaftaran 202001035637 (139158-K)).
Kami akan memaklumkan perubahan penting dalam app. Anda akan diminta menerima versi baharu sebelum terus menggunakan akaun anda.
This notice is given under the Personal Data Protection Act 2010 (the “Act”). It explains what personal data
MIKER PIZZA SDN BHD (Registration No. 202001035637 (139158-K)) (“Miker Pizza”, “we”) collects through the Miker Pizza app and website, why we use it,
who we share it with, and your rights.
1. What we collect
Account: name, email address, phone number, date of birth, gender, state, district and the avatar you choose.
Orders: items, outlet, pick-up or delivery, notes, delivery address and map pin.
Payments: amount, method and the transaction reference from BayarCash. We never receive or store your online-banking password or card number.
Miker Pizza Wallet and rewards: balance, top-ups, payments, refunds, promotional credit and loyalty points.
Device: your notification subscription (if you allow notifications), whether the app is installed on your home screen, and basic technical logs for security.
Messages: a record of the WhatsApp messages and emails we send about your orders.
2. Why we use it
To process orders, payments, deliveries, cancellations and refunds.
To run your account, Miker Pizza Wallet, promotional credit and loyalty points.
To send order updates by WhatsApp, email and app notification.
For customer service and to handle questions and complaints.
To prevent fraud and abuse, for example making sure the welcome credit is claimed only once per person and device.
To offer rewards such as birthday treats, when available.
To meet our legal, accounting and tax obligations.
We only send promotional messages if you agree to receive them, and you can stop at any time.
3. Required or optional
The account details in section 1 are needed to open an account and place orders; without them we cannot process
your order. App notifications are your choice.
4. Who we share it with
Only what each needs for the purposes above:
The Miker Pizza outlet preparing your order.
BayarCash (Web Impian Sdn. Bhd.), to process FPX payments.
Lalamove, for delivery: your name, phone number, address and map pin.
The WhatsApp, email and notification providers we use to send order updates.
Google Maps, to find addresses and work out delivery distance.
Our cloud server provider. Your data is stored on servers in Singapore.
Authorities, where the law requires it.
We do not sell your personal data.
5. Transfers outside Malaysia
Some of these providers process data outside Malaysia, including our servers in Singapore. We only use providers
that protect your data with reasonable security measures.
6. How long we keep it
For as long as your account is active, and after that for as long as the law requires (for example accounting and
transaction records). Data no longer needed is deleted or anonymised.
7. Security
Data travels over encrypted connections (HTTPS). Access inside our systems is limited to staff who need it, and
refunds and wallet adjustments are recorded with who made them.
8. Your rights
To access your personal data and get a copy. We reply within 21 days.
To correct inaccurate data. Most of it you can update yourself under My Profile in the app.
To withdraw consent or limit processing, including stopping notifications or promotional messages.
Other rights given under the Act.
Withdrawing consent for the required data (section 3) means we can no longer run your account.
9. Contact us
Data user: MIKER PIZZA SDN BHD (Registration No. 202001035637 (139158-K)).
We will tell you about important changes in the app, and ask you to accept the new version before you carry on using your account.
Sekiranya terdapat percanggahan antara versi Bahasa Malaysia dan English, versi Bahasa Malaysia akan diguna pakai.
· If the two versions differ, the Bahasa Malaysia version prevails.
